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Download reports and check invoices

Reports

Reports (under Field QA & billing) lists the completed rating PDFs for your company, newest first. Every portal user sees it; it isn't limited to administrators, and EEHM doesn't switch it on company by company.

  • Filter by Builder or by the Completed from and Completed through dates, then Download PDF.
  • To download several exact report versions together, select up to 50 available PDFs on the current page and choose Download selected PDFs (.zip). Selection never carries to another page or a changed filter. The selected PDFs may total at most 100 MiB and the finished ZIP at most 110 MiB. If a PDF becomes unavailable, reload the page, select the still-available reports, and retry; this download never regenerates a report or changes its notification status.

When a replacement report is requested, the earlier one stays on the list marked Earlier report, so a report you downloaded before never disappears. That marker only means a replacement was requested: if the replacement is still being generated or failed, the marked report may still be the newest one you can download. Reports for a rescinded rating stay listed and are marked Rating rescinded.

A report not yet included in a report-ready email shows as New since last notification; otherwise the row gives the date that email went out. That date is per company, not per person: the emails go to the recipients set under Notifications, so you may not have had one yourself.

Invoices

Invoices lists your company's invoices (company administrators only). An invoice appears once EEHM sends it; drafts are not shown.

  • Three boxes at the top show your Open balance, the amount Due, not yet past due, and the amount Past due, with how many invoices are past due and how late the oldest is. An invoice whose balance EEHM hasn't received yet is counted ("awaiting a balance update") but not added to the totals.
  • The Balance column shows what is still owed on each invoice, and the Due column shows each invoice's due date and how many days an unpaid invoice is past it; past-due rows are highlighted. An invoice with nothing left to pay is never shown as past due.
  • Show only past-due invoices narrows the list to those.

When anything is past due, a notice explains that a payment you already sent may not be posted yet, and that processing can be paused, and Ekotrope access suspended, once a payment is more than 30 days past due. If EEHM puts your company's processing on hold for past-due invoices, raters who submit a project for QA get an email saying so, with a link to this page. Nothing is processed or registered with RESNET until the invoices are paid and EEHM releases the hold; projects already submitted then go through without being resubmitted.

Billing contacts

Billing contacts sets who receives your invoices and billing notices (company administrators only). Request a change here and EEHM updates your billing account; the page shows the request until EEHM applies or declines it, with any note from EEHM.