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Work through a QA review

The QA Reviews section is where you send EEHM the files needed for a quality assurance review, respond if the reviewer finds something to correct, and read the final results.

This section appears only after EEHM enables QA Reviews for your company. Every portal user at an enabled company can see that company's reviews. If the section is missing, contact EEHM staff.

Find the review that needs you

Open QA Reviews in the portal sidebar. The list shows all active and completed reviews for your company. Rows that need something from you appear first.

The status tells you what happens next:

Status What it means
We need your files Upload the project's supporting files.
Action needed: missing files EEHM sent a specific file request. Open it to see what is still needed.
Action needed: rework EEHM sent findings that require your response.
In review EEHM has the review. You may still be able to add a missing file, but no other action is required.
Complete The result and any downloadable checklist copy are ready.

Field QA reviews may say Scheduled while EEHM coordinates the visit. They do not use the portal file-upload step.

Upload the requested files

  1. Open a row labeled We need your files.
  2. Review What we need. This list names the evidence EEHM expects for this review.
  3. Drop files into the upload area or select browse. Photos, PDFs, reports, and other supporting files are accepted up to the per-file limit shown on the page.
  4. For each successful upload, use What does this file show? to identify the evidence type. The required-evidence list checks off as you classify files.
  5. When the initial set is complete, select I've finished uploading.

At least one usable file is required before you can finish the initial upload. Files marked Processing are still being checked. A file marked Upload failed could not be verified, cannot be used in the review, and must be uploaded again.

Upload only approved QA evidence

When review begins, and when files are added later, EEHM processes the file contents with its configured hosted vision-AI service to help classify and extract evidence. Do not upload credentials or sensitive personal information that the QA review does not require.

You can add files later while EEHM is reviewing the evidence or while a rework round is open. Late files notify the QA team as they arrive; there is no second I've finished uploading step.

Respond to a missing-file request

If EEHM needs specific evidence after review has started, the row changes to Action needed: missing files.

  1. Open Send missing files to read the request.
  2. Select Upload the missing files and add the requested evidence.
  3. Return to the request and mark each required item done. Add a written response when it helps the reviewer understand what you supplied.
  4. When all required items are resolved, select All rework complete — notify EEHM.

The case remains in evidence review while the file request is open. Completing the request tells EEHM to resume; it does not restart the whole review.

Respond to rework findings

A rework round lists each client-visible finding separately. Items under Must correct block the review. Optional items do not.

  1. Fix the model in Ekotrope or upload evidence, according to the instruction on the item.
  2. Enter a response and mark the item done.
  3. Resolve every required item.
  4. Select All rework complete — notify EEHM.

You may revisit a closed round to read your responses. After you close the round, EEHM re-reviews the corrected items and will contact you if anything else is needed.

Read the result

When the review is complete, select View results. The page shows:

  • the outcome for each checklist used in the review;
  • whether that review type was submitted to the RESNET registry and, when available, its registry checklist ID;
  • client-visible findings and whether they were resolved; and
  • a Download checklist copy (.xlsx) button when the checklist is ready to share.

Unit-under-test reviews are not submitted to RESNET. If no checklist document is available, contact EEHM for a copy.

If something looks wrong

  • A review or file from another company is never intentionally visible. Sign out and contact EEHM immediately if you think the company shown is wrong.
  • If an upload fails, upload that file again. Other files in the same batch may still have succeeded.
  • If All rework complete is disabled, at least one required item is still unresolved.
  • If you changed Ekotrope after sending rework, mention that in your response so the reviewer knows to pull the latest model.