Fix rating issues
The Ratings section shows where your company's projects are in EEHM's processing workflow. Use it to find a rating that needs attention, fix the source data, respond to warnings, and ask the Vault to check the latest Ekotrope project.
This section appears only after EEHM enables Ratings for your company. Every portal user at an enabled company sees only that company's ratings.
Find a rating
Open Ratings in the portal sidebar. Ratings that need your attention appear first. Search by street address, city, rating name, Ekotrope project ID, or RESNET registry ID. The list displays 50 rows at a time.
| Status | What to do |
|---|---|
| Action needed — fix and resubmit | Open the rating, correct every listed error, then re-check it. |
| Action needed — respond to a warning | Open the rating and send EEHM the requested explanation. |
| In processing | Nothing is required from you right now. |
| Registered | The rating is complete and read-only. |
| Registered — report tasks in progress | Registration is complete; EEHM is finishing related report work. |
| Rescinded | The rating is no longer active and is read-only. |
The red action count applies to the page you are viewing, not necessarily every page in the list.
Correct blocking errors
Open a rating with Action needed — fix and resubmit. Each card explains one open error and where to fix it:
- Fix in Ekotrope opens the Ekotrope project. Correct the project there and save it.
- Review approved builders opens your portal Builders page when the project's builder does not match one EEHM has approved for your company.
- An address card explains why the address does not meet USPS Publication 28 and may show a suggested correction. Make the correction in Ekotrope.
The portal does not edit the Ekotrope project for you.
Respond to a warning
Warnings need context rather than an automatic data correction. Enter a clear response under each open warning and select Send to EEHM. Previous responses remain visible with their date and author.
Sending a response hands that warning back to EEHM. The rating may change from Action needed to In processing even while the warning remains open, because it is now waiting on staff review.
Re-check after an Ekotrope fix
After you save corrections in Ekotrope, select I've fixed this — re-check now. The Vault pulls the current project and runs every processing check again. This can take a few seconds.
- If all checks pass, the rating is queued for registration.
- If something remains, the page refreshes with the current open items.
- If Ekotrope or the address service cannot complete the check, the page tells you to try again later instead of reporting stale results as successful.
Re-checks are throttled. Wait for the countdown if you just ran one. A rating can be re-checked at most 12 times per day through the portal; after that, try again the next day or reply to the EEHM notification email if you are stuck.
Read a registered rating
Once registered, the page becomes a read-only record. It can show the RESNET registry ID and link, registration date, HERS Index, compliance programs, and links to completed QA results. A rescinded rating instead shows its rescission reason when one is available.
Legacy or out-of-scope ratings may appear as read-only In processing or Registered records. Contact EEHM if one needs a correction but has no action controls.